Orders are processed within 3-5 business days, Monday-Friday. Please note during our busy season, October-December and during any special sale events orders will take additional time to process.

Once items are prepared for shipment, standard shipping in the continental US takes 1-5 business days in transit. Most items are shipped from Fort Myers, Florida.

Shipping lead times for Special Orders average 3-4 weeks.

In-store and curbside pick up is also available. Choose the in-store pick up option at checkout and you'll receive an email once your order is ready for pick up.  

Upon ordering you will receive 3 email confirmations: first when your order has been successfully placed, second when your order has been dropped off for shipment, and a final email when your order has been delivered.  The shipping confirmation will include your order number, tracking number and ship date. When receiving your order confirmation please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders that are returned to us because of address error will not be shipped back until the customer corrects their address and pays for additional shipping costs. 

We offer a standard ground shipping rate reflected at checkout for purchases under $100. For purchases over $100, free shipping will be automatically added to your cart. 

All shipping options will populate at checkout.

Please note that additional shipping costs may incur for any items that are oversized and overweight. In this instance you'll receive an email and invoice for additional shipping costs. Once the invoice is paid, your shipment will go out. 

Currently we ship via USPS and UPS. We are not responsible for any items that go missing during transit or are misplaced upon delivery. We can require a signature for receipt of the package, if you would like this please ensure that you email hello@keepboutique.com  at the time of your order.

You can cancel your order up to 24 hours after purchase as long as your order has NOT been processed for shipment. 

Returns are available for store credit only. We do not offer cash or credit card refunds.

We’re happy to offer store credit for unworn, unused merchandise returned within 30 days of your purchase date, for both online and in-store purchases. Store credit will be issued to your customer account. 

All items must be in their original condition, with no signs of wear, damage, or alteration, and with all original tags attached.

Please note that we do not accept returns of any sale merchandise, skincare or beauty products, personal hygiene items, or any personalized or custom products. These items are final sale and are not eligible for return or store credit.

Return shipping is the responsibility of the customer, and return labels are not provided by Keep Boutique.

To exchange an item for store credit, follow the directions below:

1. Login to your customer profile at keepboutique.com
2. Navigate to your orders
3. Click on the order number you'd like to return
4. Click on the "Request Return" button

For items that have been damaged in transit please email hello@keepboutique.co and include pictures of the damage, and pictures of the shipping box help as well. Once we receive your email, we'll determine next steps.  Emails for damages MUST be received within 10 days of delivery date.  Anything received later than that will not be eligible for exchange or refund.

If you have any further questions, please email hello@keepboutique.com

Any item returned after 30 days from order date is not eligible for exchange/store credit. 

We do not accept returns of any sale merchandise, skincare or beauty products, personal hygiene items, or any personalized or custom products. These items are final sale and are not eligible for return or store credit.

All items must be in their original condition, with no signs of wear, damage, or alteration, and with all original tags attached.

We reserve the right to not accept returns on items that show signs of wear, use, or alteration. In some cases, we may adjust the value of the store credit based on the condition of the item. If this happens, we will contact you before processing the return.

Please note that all items in the "SALE" Collection are FINAL SALE - no returns or exchanges will be given.

A store credit will be issued to your customer account on keepboutique.com once we have received your returned items.

Returns/exchanges do not include any shipping or handling charges, except in the case of faulty or damaged items. Your store credit will be issued and emailed upon return approval. Store credit will arrive in a separate email in the form of a KEEP Boutique gift card.

KEEP gift cards never expire and can be used BOTH in store and online.  Please note sales and promotions can differ online and in-store.

Shipping Address 

Keep Boutique
16888 McGregor Boulevard, Suite 101
Fort Myers, FL 33908

Returns are available for store credit only. We do not offer cash or credit card refunds.

We’re happy to offer store credit for unworn, unused merchandise returned within 30 days of your purchase date. Store credit will be issued to your customer account. 

All items must be in their original condition, with no signs of wear, damage, or alteration, and with all original tags attached.

Please note that we do not accept returns of any sale merchandise, skincare or beauty products, personal hygiene items, or any personalized or custom products. These items are final sale and are not eligible for return or store credit.

We put the last of our size runs on sale to ensure that every customer has the opportunity to experience the exclusivity and exceptional quality of our offerings, while also making room for new and exciting arrivals.

KEEP Boutique often runs sales and promotions and we understand the frustration if purchasing something full price that goes on sale the next day. Therefore, if the purchase happened within 24 hours of a sale going live we will provide you a gift card for the difference. KEEP gift cards never expire and can be used BOTH in store and online.  Please note sales and promotions can differ online and in store.

You are interested in Personal Styling, Corporate Gifting or a Private Event.

Email hello@keepboutique.com or call (239)955-4714

Yes, we only place order for 15 items or more.

Yes, we need at least 10 people in attendance.

No.

Yes, we meet you where you are.

Private shopping events at KEEP are customized just for you and your guests. You'll have exclusive access to our boutique, personalized styling assistance, and complimentary refreshments. It's perfect for special occasions or a fun, stress-free shopping experience with friends or small groups. Simply contact us to schedule your event, and we'll take care of the rest!

Our concierge services, including personal styling and private shopping events, are complimentary with a minimum purchase requirement. For corporate gifting, we offer competitive pricing based on your budget and needs. Please contact us for more details.

• Events needs to be canceled at least 72 hours prior to the event.
• Corporate orders are non cancellable.
• Personal styling items are all returnable within our normal return window (Returns are available for STORE CREDIT or EXCHANGE ONLY. (Please see below for products not eligible for return Returns/exchanges are accepted within 10 days of delivery date)